FOI release

FOI - Social Media Management Tool

Case reference FOI2024/00620

Received 11 October 2024

Published 2 July 2025

Request

The information that we require is as follows:- 1) Do you use a social media management platform? 2) If so, what tools do you use? 3) What is your annual spend on a Social media management tool? 4) What dates does your contract with your current supplier end ( month & year) ? 5)Do you use a social listening / media monitoring platform? 6) If so, what tools do you use? 7) What is your annual spend on a social listening / media monitoring tool? 8) What dates does your contract with your current supplier end ( month & year) 9) Who is the senior person responsible for managing these contracts?

Response

We confirm that we hold the information you have requested and provide it below. We’d like to bring to your attention that we have incorrectly answered your third question on 8 November 2024 and provided annual spend in GBP sterling, when it should have been in USD. We apologise for the error on our side and are now sending a revised response.

 

1) Do you use a social media management platform? Yes

2) If so, what tools do you use? Sprout Social

3) What is your annual spend on a Social media management tool? $13,298.40 excl.

VAT

4) What dates does your contract with your current supplier end ( month & year)?

March 2025

5) Do you use a social listening / media monitoring platform? Yes

6) If so, what tools do you use? Sprout Social

7) What is your annual spend on a social listening / media monitoring tool? Included in

the contract above, see answer to Q3.

8) What dates does your contract with your current supplier end ( month & year)

Included in the contract above, see answer to Q4.

9) Who is the senior person responsible for managing these contracts? The contract is

managed via our Commercial management team. E:

ITCommercialManagement@mhra.gov.uk

If you have any queries about this letter, please co

If you have any queries about this letter, please contact us quoting the reference number above.

 

Yours sincerely,

 

MHRA Central Freedom of Information Team

Medicines & Healthcare products Regulatory Agency

Documents

There are no documents for this release.

This is Medicines and Healthcare products Regulatory Agency's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

You can browse our other responses or make a new FOI request.